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Customer Support

If you have any questions regarding our products, how to order a splashback or the status of your order, then you are in the right place. You can contact us via email and a member of our team will get back to you as soon as possible. Our customer service team is available Monday to Friday between 9:00am – 4pm.

Splashback Measurement Guide

In order to help you measure the area where your glass splashback will be installed, we have created a downloadable PDF measurement guide which outlines the best practices.

The best course of action is to mark out all measurements, including cut outs, on a sheet of paper, using a shape for each panel. Once you’ve marked all your measurements, you can upload them when placing your order or send them to us via email, quoting your order number.

Give yourself a 2mm expansion margin on either side to allow for some movement.

Please download our complete splashback measuring guide for more information.

This manual is provided solely for informational purposes and should not be taken as comprehensive instructions. Any person who is unsure about how to measure, install, or modify panels is advised to get expert assistance from a tradesperson.

Order Status

From the date of your order, we suggest allowing 15 to 20 working days for dispatch. Your lead time might increase during times of high workload, but we’ll let you know at the time of purchase. Your order should not take longer than 30 days, apart from in exceptional circumstances.

Every glass splashback is manufactured to order. Your custom panels are created just how you want them. 

Frequently Asked Questions

Before you contact us, our frequently asked questions may provide the answers you are looking for.

Premade stock sizes are usually dispatched within 6-8 working days. Bespoke sizes take approximately 15-20 working days depending on order complexity.

Please note the lead times above are only a guide and do vary based on our current workload. Should you need an order soon or if you want to confirm our current lead time please get in touch.

We use 4mm, 6mm, 8mm, 10mm or 12mm thick low iron, toughened glass with polished edges.

We can supply silicone adhesive to secure your splashback to the wall or put pre-drilled holes in your glass and supply you with chrome mirror screws. You can choose which one you want on our order page.

Yes. We only use toughened glass for our splashbacks, which is safe to be used behind any hob.

Shapes can be cut out of Glass Splashbacks to accommodate cooker hoods, sockets etc.

Yes. Glass Splashbacks can be cut in many ways to allow for sockets, drill holes or shaping to a cooker hood. The accuracy of these is vital because we cut prior to toughening and once toughened no changes to the glass can be made.

Yes! If you can’t find a colour you like from our selection then simply select the colour match option and type in the brand and name of the colour you wish us to match.

Yes. We can print your own image directly onto the glass, however a high resolution file is required to ensure a good quality print. If you are unsure about the quality of the file, please send it to us and we will advise you.

Yes. When in the shop simply select the Shutterstock image option , and type in image ID from Shutterstock and proceed with your order. We will always send you a proof of the image before we go to print to make sure you are 100% happy with it.

They will look almost the same. Don’t forget images on screen look different from the real glass, as contrast and brightness settings of a monitor could be different. The same is also true for any print out you may have, as printer settings also vary from printer to printer.

Yes, all of our glass splashbacks are manufactured in the UK.

We use Stripe and PayPal to handle our payments as they accept most major debit/credit cards and are a proven, secure payment gateway. Furthermore, you do not need to have, or create, an account to make a purchase. You will be directed to pay for your glass as you complete your online order. Any delivery prices quoted are for mainland UK; for all other areas please see delivery section.

Please check for any visible signs of damage to the packaging of your order before signing for the delivery. Any items damaged in transit should be noted at time of delivery, and if possible delivery should be refused and returned to us. If the Glass Splashbacks arrives defective this should also be noted at time of delivery and returned via the courier. If the Glass Splashback does not fit we cannot issue you a refund if the measurements match the measurements on your invoice, so please check your invoice prior to completing payment. Please ensure that you have thoroughly checked your order before signing for it. Once signed for any claims made by you will be validated at our discretion and should be raised with 24 hours of receipt. Where you have asked us to leave your order in a safe place at your premises or with a friend or neighbour you do so at your own risk. We recommend that you have the friend or neighbour check your order on your behalf. Where possible, we reserve the right to repair any defects rather than remaking that particular piece of glass or issuing any form of compensation. If the glass is fitted we are unable to consider any claims of damage.

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